IT Help Desk

Let's build a better tomorrow, together

US, Remote

Paid

Job Title: IT Help Desk
Location: Remote
Duration: TBD

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Job description:

CompuZign, a technology consulting leader, is dedicated to transforming IT support and services. We are currently seeking a skilled IT Help Desk Specialist who is passionate about providing top-notch technical support and customer service. As an integral part of our team, you will uphold our core values of integrity, collaboration, and customer focus, ensuring that our clients receive the best possible support for their technology needs.

As an IT Help Desk Specialist at CompuZign, you will be an essential part of our team, ensuring the effective functioning of our IT support system. Your primary responsibilities will include responding to IT service requests, troubleshooting technical issues, managing user accounts, and providing support for a variety of software and hardware problems.

To excel in this role, you must possess strong communication skills and the ability to manage multiple tasks in a dynamic, fast-paced environment. You should be adept at maintaining your composure under pressure and be capable of swiftly resolving unexpected technical issues as they arise. Proficiency in various computer systems, and software applications, and a basic understanding of network troubleshooting are essential for this position.

Responsibilities:

Troubleshoot and resolve hardware, software, and network problems remotely and in person.
Assist users in setting up, maintaining, and effectively utilizing their IT equipment and software.
Monitor and respond to incoming support tickets in a timely and efficient manner.
Conduct regular maintenance of IT systems to ensure optimal performance.
Document resolutions, maintain help desk logs, and prepare reports on issues and activities.
Educate and guide users on basic system and software functionalities.
Collaborate with IT teams and other departments to ensure cohesive operations and customer satisfaction.
Participate in training sessions to stay current with technology trends and advancements.

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Preferred Experience:

Experience in a help desk or technical support role.
Knowledge of various operating systems (Windows, macOS, Linux) and office productivity software.
Basic understanding of network systems, configurations, and troubleshooting.
Familiarity with remote desktop applications and help desk software.
Strong communication skills, both verbal and written, with an emphasis on customer service.

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Requirements:

Associate's or Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
Proven ability to troubleshoot and resolve technical issues.
Excellent problem-solving and analytical skills.
Strong interpersonal skills and a customer-focused approach.
Ability to work under pressure and adapt to a fast-paced, changing environment.
Familiarity with basic IT security principles.
Ability to multitask and manage time effectively.
Willingness to participate in rotational on-call duties for urgent support issues.
Excellent communication skills, both verbal and written
Ability to work under pressure and adapt to changing circumstances
Call center and/or customer service experience is a plus.
Experience in supporting MacOS & Windows operating systems.
Experience with Windows server technologies like AD/Azure/O365/M365 and more.
Experience with cloud applications such as FreshService, Google Apps, Okta, Zoom, Meraki, and more.
Knowledge of TCP/IP, subnetting, DNS, and DHCP is a plus!
Experience with MDM/EMM technologies such as Airwatch, Intune, JAMF, and more is a plus!
A desire to learn and grow with the team as our needs and mission evolve is a must!
Hands-on experience across a wide IT scope including Mac and PC hardware, software applications, and OS support experience including installation, configuration, and troubleshooting.