Last Updated: May 2024
Introduction
CompuZign, a leader in IT support-as-a-service, is committed to protecting the privacy and personal information of our clients. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you interact with our services, websites, and customer support platforms. Your privacy is of utmost importance to us, and we are committed to ensuring that your personal data is handled with the highest standards of security and confidentiality.
Scope
This Privacy Policy applies to personal information collected through our digital platforms, including our website, customer portals, and other online services that link to this policy. It also applies to personal information collected through offline interactions that are merged with our online data. This policy does not cover information that is anonymized or aggregated, as such data cannot be used to identify an individual.
Personal Information We Collect
We collect various types of personal information in the course of providing our services, including:
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Contact Information: This includes your name, email address, phone number, and mailing address.
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Service Details: Information about the services you use, your preferences, service configurations, and any feedback you provide.
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Technical Data: Information such as IP addresses, browser types, operating systems, device information, and other technical data related to your interactions with our platforms.
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Interaction Records: Details of your communications with our customer support team, including inquiries, requests, and responses.
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Usage Data: Information on how you use our services, including timestamps, frequency of use, and specific features accessed.
How We Collect Personal Information -
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Direct Interactions: We collect personal information when you interact directly with us, such as when you fill out forms, register for services or contact customer support.
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Automated Technologies: We collect technical data and usage information automatically through cookies, server logs, and other similar technologies.
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Third-Party Sources: We may receive personal information from third parties, such as partners, vendors, and public databases, where permitted by law.
Use of Personal Information
We use your personal information for the following purposes:
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Service Provision: To provide, manage, and improve our IT support services.
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Customer Support: To respond to your inquiries, provide technical support, and resolve any issues you may encounter.
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Communication: To communicate with you regarding service updates, system maintenance, promotional offers, and other relevant information.
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Improvement and Innovation: To analyze usage patterns and feedback to enhance our services and develop new offerings.
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Legal Compliance: To comply with applicable laws, regulations, and legal processes.
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Security: To ensure the security of our platforms and protect against fraud and unauthorized access.
Sharing and Transfer of Personal Information
We may share your personal information under the following circumstances:
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Service Providers: We may share your information with third-party service providers who assist us in delivering our services, such as hosting providers, analytics companies, and customer support platforms.
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Business Transfers: In the event of a merger, acquisition, or sale of assets, personal information may be transferred as part of the transaction.
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Legal Obligations: We may disclose your information if required to do so by law, or in response to valid requests by public authorities (e.g., a court or government agency).
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Protection of Rights: We may share your information to protect the rights, property, or safety of CompuZign, our customers, or others, including to enforce our agreements and policies.
International Transfers
Personal information collected by CompuZign may be processed and stored in countries outside of your residence. These countries may have different data protection laws than your country of residence. We ensure that appropriate safeguards are in place to protect your personal information when it is transferred internationally, including using standard contractual clauses approved by relevant regulatory authorities.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our platforms. Cookies are small data files stored on your device that help us remember your preferences and improve site functionality. You can manage your cookie preferences through your browser settings. Please note that disabling certain types of cookies may impact your experience on our site.
Types of Cookies We Use:
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Strictly Necessary Cookies: Essential for the operation of our website and cannot be turned off. They are typically set in response to actions made by you, such as setting your privacy preferences or filling out forms.
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Performance Cookies: Allow us to count visits and traffic sources to measure and improve site performance. All information these cookies collect is aggregated and anonymous.
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Targeting Cookies: Set by our advertising partners to build a profile of your interests and show relevant ads on other sites. These cookies do not store directly identifiable personal information but uniquely identify your browser and device.For more details about our use of cookies, please refer to our
Cookies Policy.
Security Measures
We have implemented comprehensive security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:
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Technical Safeguards: Use of encryption, firewalls, and secure server environments.
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Administrative Safeguards: Access controls, regular security training for employees, and strict data handling protocols.
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Physical Safeguards: Secure facilities and restricted access to sensitive data storage areas.
While we strive to protect your personal information, no security measures are infallible. We encourage you to take precautions to protect your personal information, such as using strong passwords and safeguarding your login credentials.
Your Rights
You have the following rights regarding your personal information:
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Access: The right to request access to your personal information and obtain a copy of the data we hold about you.
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Correction: The right to request correction of any inaccurate or incomplete personal information.
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Deletion: The right to request the deletion of your personal information under certain conditions.
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Restriction: The right to request the restriction of processing of your personal information.
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Objection: The right to object to the processing of your personal information based on our legitimate interests.
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Data Portability: The right to receive your personal information in a structured, commonly used, and machine-readable format and to request the transfer of your data to another controller.
To exercise these rights, please contact us using the contact details provided below. We may need to verify your identity before fulfilling your request.
Retention of Personal Information
We retain personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and resolve disputes. When personal information is no longer needed, we securely delete or anonymize it.
Marketing Communications
You can opt out of receiving marketing communications from us at any time by using the “unsubscribe” link in the emails or by contacting us directly. Even if you opt out of marketing emails, you may still receive non-marketing messages related to your account or services.
Lawful Bases for Processing
We process your personal information based on the following legal grounds:
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Consent: Where you have provided consent for specific processing activities.
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Contractual Necessity: Where processing is necessary for the performance of a contract with you.
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Legal Obligation: Where processing is required to comply with legal obligations.
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Legitimate Interests: Where processing is necessary for our legitimate interests, provided these are not overridden by your rights.
Modifications to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and updating the “Last Updated” date.
Complaints
If you have any concerns about our handling of your personal information, please contact us using the contact details below. You also have the right to lodge a complaint with a data protection authority.
Contact Information
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:
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Email: hr@compuzign.com
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Address: 11757 Beach Blvd, Suite 11A, Jacksonville, FL 32246
We will respond to your inquiries as promptly as possible.
Conclusion
At CompuZign, your privacy is a priority. We are committed to protecting your personal information and ensuring that your data is handled responsibly. Thank you for trusting us with your information.
